Refund Policy

  1. New Orders:

  • Orders that have been submitted but have not yet received a status update may be canceled directly through the website or by contacting customer support via chat. 

  1. Orders in Production:

  • Produced Orders: These orders can be canceled, and a refund of the shipping fee will be issued. 
  • Shipped Orders: Once orders have been packaged and shipped, cancellations are not permitted. 

  1. Tracking Status:

  • If the tracking status is in pre-shipment and the goods have been with USPS for over 10 days without updates, customers may either reprint a new order for reshipment or receive a full refund (100%). 

  1. In-Transit Orders:

  • If the tracking information has not updated for more than 10 days, a full refund (100%) will be issued for orders shipped by the seller. 

  1. Delivery Issues:

  • Undelivered Items: For orders shipped with a label, we do not provide support for items reported as not received. However, for orders shipped by the seller, a partial refund of 50-100% may be granted after resolution with USPS, which typically takes 15-30 business days. 
  • Lost Items: If an item is delivered to the correct address but is subsequently reported as lost, a refund of 50% will be issued. If an item is delivered to the wrong address and is lost, a full refund (100%) will be granted. 
  • Wrong Address Deliveries: 
  • For orders shipped with a label, we do not provide support. 
  • For orders shipped by the seller, a full refund (100%) will be issued. 

  1. Manufacturer Errors:

  • In the event of a manufacturer error, a full refund (100%) of the order value will be provided. 

  1. Defective Items:

  • If an item is received damaged due to the shipping process (e.g., torn or punctured), affecting the quality of the product inside: 
  • For orders shipped by the seller, we will either resend the item or issue a full refund (100%) if evidence (such as photographs of the package and the item) is provided. 
  • For orders shipped with a label, we do not provide support. 

  1. Customer Errors:

  • If a customer provides an incorrect address resulting in lost items, or if a customer requests to cancel an order after it has been dispatched, we cannot support these requests. 

  1. Returned Orders:

  • If the order is in return status and the warehouse receives the returned item, a shipping fee of $2 per order will be charged for reshipping. 
  • If the warehouse does not receive the returned goods, we do not provide support. 

  1. Missing Items:

  • In the case of missing items, we will either refund the cost of the missing item or send additional items to the customer.